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Family updating the HeartHero via Bluetooth connectivity.

How to Update Your HeartHero
with Bluetooth

Bluetooth Connectivity 

Good News! Your HeartHero AED can now receive wireless software updates, via the iPhone HeartHero app.

This latest update is a huge milestone for MyDefib & your HeartHero AED as it means there’s no need for devices to be shipped back for maintenance.

You don’t have to rely on our technicians, and, most importantly, there’s no unnecessary pause in your access to your Elliot.

It’s there, up and running for you, 24/7 – as it should be.

An AED Industry First

This is the first time an AED has been able to receive software updates remotely.

Over-the-Air (OTA) updates are a massive step forward for the industry, making your lifesaving technology smarter and ensuring an optimal performance.

Now, any hassle attached to keeping your HeartHero up to date has been removed.

You just need to download the HeartHero app from the iPhone app Store, connect via Bluetooth and you’re ready to go.

Woman with her arms around an elderly family member at a table

How do you update?
What to do

Updating your HeartHero AED is simple – either complete the updates via the connected app, or make sure you’ve downloaded the app and follow the next steps:

Here is the step by step guide for you to follow:

  1. Open the HeartHero app on your iPhone, or download from the App Store if you don’t have it already.
  2. Bring your phone within Bluetooth range of HeartHero and tap ‘Device Details’ to begin connecting.
  3. Press and hold the Info button on HeartHero until the Bluetooth icon begins flashing.
  4. Tap ‘Connect Bluetooth’.
  5. Tap ‘Update Device Firmware to 2.3.3.’ Then, when prompted, tap ‘Perform Update’ to begin the installation. A progress bar will appear while the update is in progress.
  6. Installation is complete!
  7. To double check that the update was successful, make sure the firmware version now reads ‘2.3.3’ and the button says, ‘Firmware is up to date.’
  8. HeartHero will automatically disconnect from the Bluetooth, restart and run a self check.

Now you’re all set to go!

One final thought – getting set up takes less time than it will have taken you to read this blog!