Cookies

Data controller

MyDefib.co.uk is operated by WEL Medical Ltd

Company Number: 5714397 (England & Wales)

Registered Address: 1 Chancerygate Way, Farnborough, Hampshire, GU14 8FF

Email: welcome@mydefib.co.uk

Website: www.mydefib.co.uk

This Cookie Policy explains how we use cookies and similar technologies on the MyDefib.co.uk website, what types of cookies we use, how long they last, and how you can manage your preferences.

This policy should be read together with our Terms & Conditions and Cookie Policy.

1. What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners about how their site is used.

Types of cookies by duration:

• Session cookies: Temporary cookies that are deleted when you close your browser
• Persistent cookies: Cookies that remain on your device for a set period (from hours to years) after the browser is closed.

Types of cookies by provider:

• Third-party cookies: Set by other companies whose services appear on our website (e.g., Google Analytics)
• First-party cookies: Set by us (MyDefib.co.uk / WEL Medical Ltd).

2. How we use cookies

We use cookies to:

• Support marketing and advertising activity (with your consent)
• Ensure the website functions correctly and securely
• Maintain your session as you navigate between pages
• Remember your cookie consent preferences
• Understand how visitors use our website (with your consent)
• Improve website performance and user experience.

3. Categories of cookies we use

We categorise cookies according to their purpose, in line with guidance from the Information Commissioner’s Office (ICO).

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.

These cookies do not require consent under UK law.

3.2 Analytics Cookies (Performance Cookies)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to:

• Measure which pages are most popular
• Identify technical issues and errors
• Improve the performance and usability of the site
• Understand user journeys through the website

These cookies are only set if you provide consent.

3.3 Marketing Cookies (Targeting/Advertising Cookies)

Marketing cookies may be used to track visitors across websites and display relevant advertisements. They help us:

• Deliver advertising relevant to your interests
• Measure the effectiveness of advertising campaigns
• Limit the number of times you see an advertisement.

These cookies are only used where you have explicitly consented.

3.4 Third-Party Cookies

Some cookies may be placed by third-party services that appear on our pages (for example, analytics platforms like Google Analytics, or advertising networks like Facebook Pixel). We do not control these cookies directly.

Details of all third-party cookies are provided through our cookie consent banner and in the cookie details table below.

4. Cookie details

Below is a detailed list of the cookies we use on MyDefib.co.uk:

STRICTLY NECESSARY COOKIES (No consent required)

ANALYTICS COOKIES (Requires your consent)

MARKETING COOKIES (Requires your consent)

Note: The specific cookies listed above are examples. The exact cookies used may change as we update our website and services. Our cookie consent banner will always show the most current information.

5. Cookie consent

5.2 How to obtain Your Consent

When you first visit MyDefib.co.uk, you will see a cookie consent banner explaining our use of cookies. This banner allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by cookie category.

Until you make a choice, we will only use strictly necessary cookies. Analytics and marketing cookies will not be set until you provide consent.

5.2 How to Withdraw or Change Your Consent

You can withdraw your consent or change your cookie preferences at any time.

To manage your cookie settings:

1. Click the ‘Cookie Settings’ link in the footer of any page on MyDefib.co.uk
2. Toggle the cookie categories on or off according to your preferences
3. Click ‘Save Preferences’ to apply your choices.

Your preferences will be saved and applied immediately. Any cookies you have withdrawn consent for will be removed from your device.

Note: Withdrawing consent for analytics cookies may affect our ability to understand how you use the website and improve it. However, the website will continue to function normally.

6. Managing cookies through your browser

In addition to using our cookie settings, you can also control cookies through your web browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all third-party cookies
• Delete all cookies when you close your browser.

Important: Please note that disabling certain cookies may impact the functionality of the website. For example, you may not be able to complete purchases or maintain your session between pages.

Browser-specific instructions:

• Googel Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge

7. International data transfers

Some cookies, particularly those from third-party providers like Google Analytics and social media platforms, may result in your information being transferred to countries outside the United Kingdom and European Economic Area (EEA).

Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as:

• Standard Contractual Clauses approved by the UK government
• Adequacy decisions confirming the recipient country has adequate data protection laws
• Binding Corporate Rules for multinational companies.

For more information about our international data transfers and the specific safeguards in place, please see our Privacy Policy at mydefib.co.uk/privacy or contact us at welcome@mydefib.co.uk.

8. Your privacy rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you. This is commonly known as a ‘data subject access request’.
• Right to rectification: You can ask us to correct personal information about you that is inaccurate or incomplete.
• Right to erasure (‘right to be forgotten’): You can ask us to delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was collected, or if you withdraw consent.
• Right to restriction of processing: You can ask us to restrict how we use your personal information in certain circumstances, such as when you contest the accuracy of the data.
• Right to data portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format, and ask us to transfer it to another organization.
• Right to object: You can object to processing of your personal information where we rely on legitimate interests, or where we use your information for direct marketing.
• Rights related to automated decision-making: You have the right not to be subject to automated decision-making, including profiling, which produces legal effects or similarly significantly affects you. We do not currently use automated decision-making.

9. Changes to this cookie policy

We may update this Cookie Policy from time to time to reflect changes in:

• The cookies we use
• Cookie technology and best practices
• UK or EU legislation and regulations
• Our business operations and website functionality

Any updates will be posted on this page with an updated ‘Last updated’ date at the top of the policy.

If we make significant changes that affect your rights or how we use cookies, we may also notify you via:

• A prominent notice on our website
• Email (if you have provided us with your email address)
• A renewed cookie consent banner on your next visit

10. Contact us & further information

Questions About This Cookie Policy:

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: welcome@mydefib.co.uk

Phone: 01252 985717

Post: MyDefib.co.uk (Co/ WEL Medical Ltd), 1 Chancerygate Way, Farnborough, Hampshire, GU14 8FF

Information Commissioner’s Office (ICO):

For more information about cookies and your privacy rights under UK law, visit the Information Commissioner’s Office:

• Website: ico.org.uk
• Cookie guidance: ico.org.uk/your-data-matters/online/cookies
• Helpline: 0303 123 1113

Making a Complaint:

If you believe we have not complied with UK data protection law regarding cookies, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

This Cookie Policy is effective as of 05/02/2026